Legal
Privacy policy
Last updated 21 July 2026
Who we are
Village Babysitters WA is operated by Clifton Memorial Group Pty Ltd (ABN 50 690 843 353) trading as Village Babysitters. This policy explains how we handle personal information in line with the Australian Privacy Principles.
Information we collect
For families we collect your name, email, phone number, suburb, children's first names and ages, booking history and payment method. For sitters we also collect Working with Children Check details, ID documents, national police check outcomes and first aid certifications.
How we use your information
We use your information to run bookings, verify sitters, process payments, send booking notifications, prevent fraud, improve the product and respond to support requests. We never sell your data.
Sensitive information and consent
Working with Children Check details, National Police Clearance outcomes and health or medical information about a child are sensitive information under the Privacy Act. We collect them only with your consent, only where they are reasonably necessary to verify a sitter or to run a booking safely, and we use them only for those purposes. You can withdraw consent at any time by emailing hello@villagebabysitters.com.au, though without these documents a sitter cannot hold the Village Verified badge and may not be able to accept bookings.
Who we share it with
We share the minimum information required with our payment processor, identity verification partner, email delivery provider and infrastructure provider. All partners are contractually bound to protect your information.
Overseas disclosure
Some of our service providers store or process information outside Australia. Our payment processor Stripe operates in the United States and Ireland, our email delivery provider operates in the United States and the European Union, and parts of our hosting and database infrastructure are operated in the United States and Singapore. Before disclosing personal information overseas we take reasonable steps to ensure the recipient handles it in a way consistent with the Australian Privacy Principles, including through contractual data protection terms. Sitter verification documents are stored in Australian and regional data centres.
Storage and security
Your information is stored in Australian and regional data centres with encryption in transit and at rest. Access is restricted to trained staff on a need to know basis.
Data breaches
We are covered by the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act. If we suffer a data breach that is likely to result in serious harm to any individual, we will assess it promptly, contain it, and notify the affected individuals and the Office of the Australian Information Commissioner as soon as practicable, as the scheme requires.
Your rights
You can request a copy of the personal information we hold about you, ask us to correct inaccurate information, or request deletion of your account. Email hello@villagebabysitters.com.au and we will respond within 30 days.
Children
Village accounts are for adults. We record limited information about children only to help sitters prepare for a booking (first name, age, allergies, routines) and never use it for marketing.
Cookies and analytics
We use privacy respecting analytics to understand which pages are useful and to detect abuse. See our cookies notice for details.
Complaints
If you believe we have mishandled your information, contact hello@villagebabysitters.com.au. You may also lodge a complaint with the Office of the Australian Information Commissioner.